This privacy policy is applicable in respect of your visit to and transactions over the website www.clyzo.com (“Website”). This website is owned, operated, and managed by Pharmonix Biologicals Private Limited
We, [Pharmonix Biologicals Private Limited and our affiliated companies worldwide (collectively, "we”, and the terms “our” and “us” are used accordingly), respect privacy of personal information. We are committed to implement the necessary systems and process which (a) ensure an appropriate level of protection of personally identifiable information that a visitor, a user, a client, a beneficiary, or a partner (“you”) share with us through our Website, its applications, mobile applications and digital interactions (collectively, "Platform") or whose information we otherwise receive in connection with our products and services, and (b) which gives you control over your personally identifiable information with us. This Privacy Policy ("Policy") describes how we collect, use, disclose and transfer your personal information through the Platform. By accessing the Platform and/or by availing any of our products or services or by partnering with us, you agree to the terms of this Policy. This Policy will be updated from time-to-time. Please refer back regularly to keep yourself updated. This Policy is a part of and must be read along with the Terms of Use and the Cookie Policy.
For residents of the European Union: When we collect and use personal data (information) about you, we may be subject to the General Data Protection Regulation (‘GDPR’) of the European Union and be responsible as a ‘data controller’ for such personal data. In such a case, references to the GDPR will apply to your information with us.
For residents of California: When we collect and use personal information about you, we may be subject to the California Consumer Protection Act (CCPA) and responsible as a ‘business’ or ‘service provider’ for such personal data. In such a case, references to the CCPA will apply to your information with us.
In addition to the specific purposes for which we may process your personal data set out in this Section, we may process any of your personal data identified in this Policy where necessary for:
We will only use your personal data in a fair and reasonable manner, and where we have a lawful reason to do so. We primarily use your information for the following purposes.
We may use your information and share your information with third-party service providers to provide products and services to you. We may also use your information for the following purposes.
We need your consent to use your information for specific purposes - such as marketing, brand communication and personalised advertising. If you consent, we will use your information as follows:
We use information you share with us, or that we collect to conduct research, surveys, product testing, and troubleshooting to help us operate and improve our products and services.
Other than where we have sought your consent, we rely on two other individual bases to lawfully use your information. First, we need to use your information in certain ways to provide our products or services to you, in accordance with our contract with you. In this case, it is necessary for us to use your information so that we can deliver the products or services you have chosen. In certain cases, we may use your information where necessary to further our legitimate interests, where those legitimate interests are not overridden by your rights or interests, including:
You have the right to object to any of the above uses of your information, please contact us if you wish to do so. We will consider all objections reasonably, but there may be legal reasons where we deem that the use of your information is still appropriate. We are committed to explain our decision to you.
We do not store any account-related information or any payment instrument (including credit card) details. We are not liable for any loss or damage caused to you as a result of any disclosure (inadvertent or otherwise) of any information concerning your accounts (including third-party account) or payment instruments in the course of any transactions or payments made for any products and/or services by you through the Platform.
To enable us to personalise the content and advertising you see (including on social media), we may use your interaction and browsing behaviour or preferences (such as the pages to visit and the content you access on the Platform) to create audience profiles. This is to enable content and message personalisation, and in some cases, advertising to be delivered to you or a group of users (an audience) with similar interests to you. This can be done both on our site and on those of third-parties. Please see our Cookie Policy for more information. We may analyse your individual information to create a profile of your interests and preferences as a part of an audience. These insights are used to help us make marketing decisions so that we can ensure our messages are relevant to you. There are times we may use additional information available from external sources to help us do this effectively.
This privacy policy only applies to our use of your data. Our services, products or the Platform may, from time to time, contain links to external websites. We are not responsible for the privacy policies or the content of such external websites and we recommend that you read the privacy policies on any external websites that you use. Similarly, if you are directed to the Platform from a third-party, then we are not responsible for the privacy policy or practices of the third party. We strongly recommend you read their privacy policy.
Some of our web pages utilize "cookies" and other tracking technologies. A "cookie" is a small text file that may be used, for example, to collect information about web-site activity. Cookies may be created in your web browser when you visit any part of the Platform. Some cookies and other technologies may serve to recall Personal Information previously indicated by a user. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser. Tracking technologies may record information such as Internet domain and host names; Internet protocol (IP) addresses; browser software and operating system types; clickstream patterns; and dates and times that our site is accessed. Our use of cookies and other tracking technologies allows us to improve our Platform and the overall website experience. We may also analyse information that does not contain Personal Information for trends and statistics. You can find more information about the types of cookies that we, and certain third parties use, why we use them, and how to manage them in our Cookie Policy.
In some instances, we disclose personal information to third-parties when it is necessary to deliver a service or product, or to help us improve your experience with us, or when we are required to do so by contract or law. “Third-parties” include agents, subcontractors, sponsors and other associated organisations. We have in place contracts to ensure the information remains secure and limited in use, and if we do not have a legitimate business reason to pass on your information, we will ask you to give consent first. Some examples of when we share your information are below:
We may use technology like APIs and embeds to make information available to websites, apps, and others for their use, for example, selecting a proper agent for your preference, choosing a special gift of your choice, etc.
Our services sometimes use additional information such as telephone numbers or postcodes from third-parties (like list brokers, researchers or telemarketing agents, who have gathered this information lawfully) to help us to contact you with important service updates via phone or post or to help us make marketing decisions. This includes advertising (by ourselves or via advertising partners) to groups of people with particular interests. These third-parties may give us access to your personal information, if you have allowed them to do so. We may also work with third-parties to identify individuals who may be interested in our products and services or in some cases our sponsors / advertisers’ products and services. These third-parties may give us access to your personal information, if you have allowed them to do so. The collection, use, and disclosure of information by these third-parties are described in their own privacy policies, and consequently may differ from that set out in this Policy. We are not responsible for those third-party privacy policies, and you should ensure that you have read and understood all applicable privacy policies before proceeding.
We securely store your information, and hold it for as long as we need to in order to provide our products and services to you in accordance with (i) applicable law, or (ii) as long as is set out in any relevant contract you have with us. We review our retention periods for personal information regularly. If you have not interacted with us in any way, we will generally no longer hold your information after seven (7) years from its last use. We would only keep it for longer than this if we are required to by law or if we have a legitimate reason to do so. Sometimes, we may need to keep it for longer periods for reasons such as tax and other financial regulatory mandates.
If you request for us to no longer contact you, for example with marketing communications, we will retain the minimum amount of information about you so that we can ensure we remove you from any future communications. Please note that if you ask us to completely remove all information about you, and you subsequently use our products and services at a later date, we will no longer be able to recognise your previous request not to be contacted, which is why we would keep it and suppress it in line with industry standards.
As the internet is a global environment and we work with third-parties across the globe, collecting and using your personal information may involve the transfer of this information internationally. By using our products and services, you acknowledge and agree to your personal information being transferred in this way, including to jurisdictions outside India. We will maintain strict policies to ensure all information that is transferred is done so safely and securely.
We take information security seriously and have policies and procedures in place to ensure the information we hold on you remains safe. We limit who has access to your information and ensure that those who do are bound by contracts to keep your information confidential and safe.
We do not, intentionally or knowingly, process personal information of individuals under the age of 18. We will make every effort to delete any details of such users where a parent or guardian has informed us that these details have been collected. Where person below the age of 18 years use products or services in contravention of Privacy Policy and Terms, we shall not be held liable or responsible for any damage or injury suffered by such person. Further if you are under 18 years of age, you cannot buy or sell product in the site, neither you will use the services offer by the platform.
You can access, correct, or modify the information you provided to us by editing your profile and adjusting your account settings by emailing details of your request at care@clyzo.com
You can delete your information or withdraw your consent which you provided to us by emailing details of your request at care@clyzo.com
When you give us any personal information, we will generally let you know for how long we will hold the information. In other cases, we will hold your information only for as long as it is required for the performance of our obligations under our contract with you or under any applicable law.
You may exercise your rights which are available to data subjects in relation to your Personal Information which is being held or processed by us.
Under certain circumstances, you have the right to:
Do note that if you exercise any of the above rights, we may need to request specific information from you to help us confirm your identity and to ascertain that you are entitled to make such a request. This is to ensure that your personal data is not disclosed to any person who is not authorised to receive it. For the exercise of certain rights, you may be required to approach the designated data protection officer. You may be charged a fee for the processing of your request, particularly in case of frivolous, excessive, or manifestly unfounded requests. Do note that your rights listed in this Policy are not absolute and are subject to limitations as per the applicable data protection laws.
We and many of our third-parties service providers are based outside India, so the processing of your personal data will involve a transfer of data outside the India. Whenever we transfer your personal data out of the India, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is in place:
In addition to the rights documented elsewhere in this Privacy Policy, if you are a California Resident you have some additional rights under the CCPA. These include being informed of any of your personal data that has been “sold” (where sold for this purpose is defined below) and to opt out of the future selling of your personal data to third parties. Do note that we may share your details with selected third-parties, where you have opted in for us to do so, which is defined as a “sale” of data under the CCPA. You can opt out of the sale of personal data at any time by contacting us. To submit requests for information about any of your personal data which we have sold according to the CCPA, you can get in touch with us by any of the methods listed in the Contact Us section of this policy. If you are emailing us for a request, please indicate in the subject that it is a CCPA-related request.
This is the most current version of the Privacy Policy which governs our processing of your personal data/ information and we may revise this Privacy Policy from time to time as needed. If we do revise this Privacy Policy and make changes that are determined by us to be material, we will post the revised Privacy Policy, and it will be effective from the date of such posting.
For the purposes of your data collected through the Platform, held by us, or processed by us, the data controller (under GDPR and other laws which use a similar concept). If you have questions about this Policy or about your personal information, or if you wish to exercise a right regarding your information, please contact the Data Protection Officer-cum-Grievance Officer, whose details are as under.
